Articles
Practical ideas, guidance, and real-world examples for improving service quality.
Case Studies
Real-world examples of how Kinbalo partnered with organizations
to solve complex service management challenges and deliver measurable results.
Transforming IT Service Management for a University Client
We implemented a comprehensive service improvement initiative that reduced MTTR from nearly six days to less than six hours, increased knowledge utilization from approximately 1% to over 50%, and established sustainable practices across six core service management disciplines.
Published on LinkedIn - Feb, 2025
Articles
Practical ideas, proven approaches, and real-world experience for improving service quality.
Beyond the CAB: A Practical Approach to Modern Change Governance
Published on ITSM.tools - June, 2026
Service Management Maturity Models: A Practical, Evidence-Based Approach (Pros, Cons, & Framework)
Published on ITSM.tools - April, 2026
AI and Service Management - 6 Best Practices
Published on LinkedIn - September, 2025
Consolidating Vendor and Contract Management (Benefits and Challenges)
Published on LinkedIn - Dec, 2023